No known customer contact
Reviews from accounts to which the customer, after a reasonable review of their records, cannot attribute any actual interaction.
Technical and administrative processing of your order
You select the review. Mapnovi handles the technical and administrative submission and tracking. Google reviews and decides.
What we do
Four services, one clear scope
We handle the technical recording, standardized submission, documentation and tracking of your request.
01
Free order submission
Our system displays the publicly available reviews of your business profile. You decide which review you would like to submit for review.
02
Standardized submission
Submission takes place through the reporting and review channels provided by the platform operator.
03
Documentation
Every case is documented so you can trace receipt, submission and closure at any time.
04
Tracking
On request we keep an eye on your profile and inform you about newly appearing reviews. Selection and submission remain your decision.
Commonly submitted
Which reviews are commonly submitted?
Our standardized process is primarily intended for reviews where the customer confirms, to the best of their knowledge, that they are not aware of any actual interaction to which the review can be attributed. Whether any action is taken is assessed and decided exclusively by Google.
€0
Upfront payment
0%
Satisfaction
0%
Success-based billing
Diligence
Technical and administrative processing
Mapnovi handles the technical recording, standardized submission, documentation and tracking of your request. We do not carry out an individual legal or substantive assessment of the review and do not prepare an individual legal argument. Whether a policy violation exists and what action, if any, is taken regarding a review is assessed and decided exclusively by Google.
- Technical check for completeness and correct assignment
- Standardized submission through the designated reporting channels
- GDPR-compliant and transparently documented
Technical check
100%
Every order is technically checked for completeness and correct assignment. No legal or substantive assessment of the review is carried out.
How it works
Three steps to submitting your order
Select reviews
Select the Google reviews you would like to submit for review.
01 / 03
„Submitting the order took only a few minutes — no stress and no upfront payment.“
Sectors
For every sector where reviews matter
Hospitality
Guests choose by reviews.
Questions
Common questions about our services
Which reviews can I submit?
You decide which of the publicly available reviews on your profile you would like to submit for review, confirming the factual statement required for the order. Mapnovi makes no pre-selection and carries out no substantive assessment.
What does it cost?
Submitting an order is free of charge. Where success-based billing has been agreed, a fee for a review is only payable if the conditions for a billable result set out in our Terms and Conditions are met.
How long does processing take?
Processing time depends on Google. Mapnovi submits the request and documents its status; the timing and outcome of the review are decided exclusively by Google.
Is the whole process GDPR-compliant?
Yes. We process your data in line with data protection rules and solely to handle your order. Legal advice is not part of our service.
Submit a review for review
You select the review and confirm the underlying factual statement. Mapnovi handles the technical and administrative submission. Google reviews and decides.
Free order submissionFree · No obligation · Success-based billing