Frequently asked questions

You select the review. You confirm the underlying factual statement. Mapnovi handles the technical and administrative submission and tracking. Google reviews and decides.

You decide which of the publicly available reviews on your profile you would like to submit for assessment. Our standardized process is primarily intended for reviews where you confirm, to the best of your knowledge, that you are not aware of any actual interaction to which the review can be attributed. Mapnovi makes no pre-selection and carries out no substantive assessment.

Any business with a Google Business Profile — from restaurants and medical practices to trades. The offering is aimed exclusively at business operators within the meaning of Section 14 of the German Civil Code (BGB).

We use only the reporting and review channels provided by Google. Mapnovi does not carry out a legal or substantive assessment of the review; any decision regarding possible action is made exclusively by Google.

Google alone decides on measures taken on its platform. Mapnovi handles the technical and administrative submission and tracks the review request.

A billable result occurs when the specifically commissioned review is no longer publicly visible after Google has processed it. If the review remains publicly visible, no success-based fee is charged for that review.

Submitting an order is completely free of charge and non-binding. Mapnovi does not provide a legal or substantive assessment of the likelihood of removal.

Where success-based billing has been agreed, a fee for a review is only payable if the conditions for a billable result set out in our Terms and Conditions are met. You see the price per review during checkout, before you submit.

No. You engage us case by case; there are no monthly fees and no base fee.

Once the conditions for a billable result set out in our Terms and Conditions are met, you receive an invoice with VAT shown separately and a Stripe payment link (PayPal, credit card and more).

An invoice may be issued once a billable result has occurred and been documented for the specifically commissioned review. This is the case when the review is no longer publicly visible after Google has processed it.

You enter your location name in the search field and pick the correct location. Our system displays the publicly available reviews of your business profile. You select the review, confirm the required factual statement and submit the order. We need no access to your profile.

We carry out the submission promptly. Processing time then depends on Google — the timing and outcome of the review are decided exclusively by Google. We keep you updated on every step.

Mapnovi does not independently reassess the review from a legal or substantive perspective. Where a further standardized platform step is available without requiring an individual legal assessment, this step may be carried out technically. If further action requires an individual legal or substantive assessment, Mapnovi will not perform that step.

Yes. We process your data solely to handle your request, store only what is necessary and pass nothing to unnecessary third parties. On request we provide information at any time.

No. Mapnovi does not take legal action against reviews and does not prepare an individual legal argument. We use only the reporting and review channels provided by Google. We do not provide legal advice.

No. Google does not disclose who reported a review.

A legal mandate is not part of the technical and administrative submission service provided by Mapnovi. If a specific case requires individual legal assessment or advice, Mapnovi does not provide this service and such advice may be obtained separately from an authorized legal service provider.

A review that is no longer publicly visible no longer counts toward your average. Especially with few reviews, that can visibly raise your rating.

No, there is no revenue guarantee. Studies do show, however, that higher star ratings usually lead to more clicks, calls and enquiries via Google.

Yes. Google may review or change a decision at a later date and may make a review that was previously no longer publicly visible public again. Whether and when Google changes such a decision is outside Mapnovi's control and cannot be reliably predicted.

If the same previously billed review is later displayed publicly again by Google, you can choose between a refund of the invoice amount actually attributable to that review and a review credit for one future review. At your request, we can additionally resubmit the reactivated review to Google for review if a new submission is technically possible. No additional success-based fee will be charged for this resubmission.

No. Google alone decides on measures taken on its platform and may review or change a decision at a later date. If the same previously billed review later becomes publicly visible again, Mapnovi's reactivation protection applies.

No account is required for individual orders. Creating one is worthwhile, though: you can then see the status and past orders in one place.

Yes. For example on submission, when a review is no longer publicly visible, when the order is closed, or when an invoice becomes due, we send you a message.

Yes. You place orders per location; in your customer profile all orders are grouped by location.