Ask Google to assess selected reviews– with no upfront payment.

  1. 1Enter your location
  2. 2Select reviews
  3. 3Adjust billing details
  4. 4Place your order with no upfront payment
  • No upfront payment
  • Billing on first documented non-visibility*
  • Reactivation protection with no time limit
  • Prompt technical submission

Success-based billing

A fee is charged only for reviews that are no longer publicly visible after Google has processed them.

What does a billable result mean?

A billable result occurs when the specifically commissioned review is no longer publicly visible after Google has processed it. Mapnovi documents the corresponding status.

What happens if the review appears again later?

If the same previously billed review is later displayed publicly again by Google, you can choose between a refund of the invoice amount actually attributable to that review and a review credit for one future review.

The review credit can be used for one future review. No success-based fee will be charged for that review, even if a billable result occurs.

At your request, we can additionally resubmit the reactivated review to Google for review if a new submission is technically possible. No additional success-based fee will be charged for this resubmission.

Reactivation protection

If a previously billed review later becomes publicly visible again, you can choose between a refund and a review credit.

Learn more

If the same previously billed review is later displayed publicly again by Google, you can choose between a refund of the invoice amount actually attributable to that review and a review credit for one future review.

A review credit represents one free future review and is not a specific monetary amount.

84submittedMunichHospitality+1.7★
8submittedCologneHealthcare+0.4★
22submittedBerlinRetail+0.6★
122submittedHamburgHotels+0.5★
12submittedStuttgartAutomotive+0.3★
7submittedFrankfurtFitness+0.4★
15submittedDüsseldorfBeauty+0.6★
3submittedLeipzigTrades+0.3★
84submittedMunichHospitality+1.7★
8submittedCologneHealthcare+0.4★
22submittedBerlinRetail+0.6★
122submittedHamburgHotels+0.5★
12submittedStuttgartAutomotive+0.3★
7submittedFrankfurtFitness+0.4★
15submittedDüsseldorfBeauty+0.6★
3submittedLeipzigTrades+0.3★
0%
Success-based billing
0%
Customer satisfaction
0 €
Upfront payment
The problem

A single unfair review is costing you real customers.

Most customers decide from your Google rating whether to call or scroll past. Just a few unfair stars drag it — and your revenue — down, day after day.

88%

read reviews before choosing a business

1 in 3

leave your profile after a single bad review

−70%

fewer enquiries when the rating drops below 4.2 stars

Fair pricing

Success-based billing – with no upfront payment.

You submit your request with no upfront payment. A fee is charged only for reviews that are no longer publicly visible after Google has processed them.

  • €0 when submitting your request
  • Fixed price per review
  • No base fee
  • No subscription
  • Reactivation protection included
View reviews
Upfront
€0
Success-based billing
How it works

Three steps to submitting your order

Select reviews

Select the Google reviews you would like to submit for review.

01 / 03
Commonly submitted

Which reviews are commonly submitted?

Our standardized process is primarily intended for reviews where the customer confirms, to the best of their knowledge, that they are not aware of any actual interaction to which the review can be attributed. Whether any action is taken is assessed and decided exclusively by Google.

No known customer contact

Reviews from accounts to which the customer, after a reasonable review of their records, cannot attribute any actual interaction.

Competitors

Reviews the customer is aware of as coming from a competitor with no customer relationship.

Former employees

Reviews arising from an employment or application relationship rather than a customer interaction.

Defamatory & abusive

Content the customer considers abusive or an untrue statement of fact.

Wrong business

Reviews that clearly relate to an entirely different business.

Spam & off-topic

Advertising, links or content unrelated to the business's service.

Rating calculator

An example calculation for your rating

Move the slider to see an example of how a Google rating changes when reviews are no longer publicly visible. Whether a review is removed is decided exclusively by Google.

8
018
Submit review for review
Starting rating
4.2
Calculated rating
4.4↑ 0.3
Calculated improvement88%

Non-binding example based on a profile with 106 reviews. Not an indication of an expected result.

Submitted orders

34 submitted
3.44.5
„34 reviews submitted — a clear process with no upfront payment.“
Hotel
Hotels · Munich
Why us

Why Mapnovi?

Success-based billing

Where success-based billing has been agreed, a fee is only payable if the conditions for a billable result set out in our Terms and Conditions are met.

Reactivation protection included

If a review you have already paid for reappears later, you get a refund or a review credit.

Full transparency

Track every order in real time — from received to submitted to closed.

Fast & simple

No sales rep or agency to wait for. Submit your order yourself and get back to what matters.

Privacy included

GDPR-compliant processing of your data — confidential and purpose-bound.

What our customers say

SB
“I'm certain they weren't real customers. Submitting the order took minutes; Google decided the rest.”
Sandra Beck
Restaurant, Munich

Latest from the blog

Guides and background on Google reviews.

Read all articles

Frequently asked questions

What exactly does Mapnovi do?

You select the review. You confirm the underlying factual statement. Mapnovi handles the technical and administrative submission and tracking. Google reviews and decides.

What does submitting an order cost?

Submitting an order is free. Where success-based billing has been agreed, a fee for a review is only payable if the conditions for a billable result set out in our Terms and Conditions are met. The price per review is shown before you submit.

How long does an order take?

Processing time depends on Google. Mapnovi submits the request and documents its status; the timing and outcome of the review are decided exclusively by Google.

Is this even legal?

We use only the reporting and review channels provided by Google. Mapnovi does not carry out a legal or substantive assessment of the review and does not determine whether a policy violation exists.

Do you need access to my Google account?

No. We only need your order and the publicly available details of your business profile. Your login credentials are not required.

Submit a review for review — with no upfront payment.

Submitting an order is free of charge and non-binding. You select the review, Mapnovi handles the technical and administrative submission, Google reviews and decides.

View reviews

No upfront payment · No subscription · Billing on first documented non-visibility*