Mapnovi App Terms & Conditions

The rules for using the app. Last updated: 6 November 2026

§ 1 Scope and provider

These terms govern the use of the Mapnovi app for iPhone and Android.

The provider is:

Volkan Genc, sole proprietor

trading as V-Momentum / Mapnovi

Wiesenstraße 11

57537 Selbach

Germany

Email: info@mapnovi.de

Support: support@mapnovi.de

Orders you place through the website mapnovi.de are governed by the General Terms and Conditions published there. These terms apply to everything you use or buy in the app. Users' own differing terms apply only if we have agreed to them in text form.

§ 2 For businesses only

The app is aimed exclusively at entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), meaning people and companies using it for their commercial or independent professional activity. Consumers may not use the app. By registering you confirm that you are acting as an entrepreneur and are at least 18 years old. Mandatory statutory rights remain unaffected.

§ 3 What the app does

The app lets you manage your Google Business Profile from your phone. This includes in particular:

  • reading, answering and analysing reviews,
  • editing profile details, photos, opening hours, posts and links,
  • preparing texts and replies with AI help,
  • requesting the removal of reviews,
  • checking search terms, figures, competitors and your website,
  • creating QR codes and ordering print products,
  • requesting website quotes.

Which features you have depends on your plan, your credits and your Google profile. Features are described in the app.

Mapnovi is an independent provider and is not affiliated with Google. We do not promise particular reviews or star ratings or a particular ranking on Google.

§ 4 Your account

You register with an email address and password, or through Google or Apple. By continuing on the app's start page you enter into the user agreement and accept these terms.

Keep your details up to date and your sign-in details secret. You are responsible for actions taken through your account to the extent that you are responsible for the access. Report any suspected misuse immediately to support@mapnovi.de.

§ 5 Your Google profile and your content

Connect only business profiles you are allowed to manage. By connecting one, you authorise us to access the profile on your behalf and to carry out the changes you trigger.

What you publish through the app appears publicly under your business and is your content. You are responsible for making sure that texts, photos and logos are accurate, do not infringe third-party rights and comply with Google's policies. You keep all rights to your content and grant us only the rights we need to store it, edit it, and transmit or print it for the feature you want.

Google can review, reject or delay changes. This is outside our control.

§ 6 AI suggestions

AI features create suggestions. They can be wrong, incomplete or unsuitable. Check every suggestion before you use it. By confirming a text you adopt it as your own. AI features may be limited each month, paused for a time or changed.

§ 7 Credits

You pay for certain services with credits, such as removal requests or print products. The price in credits is shown before use.

You buy credits through Stripe, and depending on your device also with Apple Pay or Google Pay. The contract for a credit pack is concluded when payment is completed. The price shown before purchase applies. As long as we apply the small business regulation under Section 19 of the German VAT Act (UStG), we do not show VAT.

For credits:

  • They belong to your account and apply to all your locations.
  • They cannot be transferred and are not paid out, unless the law requires it.
  • They do not expire while your account exists.
  • Starter and referral credits are voluntary benefits with no cash value.
  • They are lost without replacement when you delete your account.

§ 8 Plans and subscriptions

The app has a free plan and may offer paid plans. Scope, price and term are shown before you subscribe.

You subscribe through Apple's App Store or Google Play. The store handles billing and decides on the payment method and refunds.

A subscription renews automatically for the chosen term unless you cancel it in your store settings in good time before it ends. If a free trial is offered, billing starts when it ends unless you cancel before then.

Deleting the app or your account does not end a subscription. Cancel it in the store first.

§ 9 Review removal requests

In the app you can select reviews with 1 to 3 stars that you believe break Google's policies. We pass the request on through the channels Google provides and track its status.

By sending a request you confirm that

  • you are allowed to act for the business profile, and
  • to the best of your knowledge, and having checked your own records, you have a factual reason for the request.

Do not report a review simply because you dislike it. We do not assess reviews legally and do not give legal advice. You decide which reviews you submit.

Google alone decides whether a review is removed. We do not owe success or a particular processing time.

Billing:

  • When you send a request, the credits shown are put on hold for each review.
  • They are charged when the review no longer appears in the review list of your Google profile. This applies whether Google removed it or its author did, because we cannot always tell the reason. If the request was demonstrably not the cause, please contact support.
  • If Google declines the removal, or you end the request for an open review, the credits on hold come back to you.

A removed review can appear again later. That is also Google's decision. If this happens, please contact support and we will look at the case individually.

If your business has replied to the review, your reply is taken off Google while the request runs. If the review is not removed or the request ends, we publish the reply again. If you disconnect the business or delete your account, the reply may be lost for good if restoring it fails.

§ 10 Print shop

You pay for print products with credits, unless the app offers a non-binding request instead. By sending an order you make an offer. The contract is concluded once we confirm the order or start carrying it out.

Credits are put on hold when you order and charged once the order goes to print. Until then you can cancel in the app and get the credits back. After that cancellation is no longer possible, because the products are made individually for you.

We deliver to Germany, Austria and Switzerland. Delivery times in the app are guide values. Check your design before ordering. You are responsible for your details and logos and the rights to them. Inspect the goods on receipt and report defects to support@mapnovi.de without delay. The statutory rights for defects apply.

§ 11 Website requests

Requests for website templates in the app are free and non-binding. A contract for a website is concluded only separately with Webnovi and is governed by its terms.

§ 12 Referrals

Referrals may earn credits. The amount and conditions are shown in the app and may change for future referrals. A referral counts only once the new account has connected its first business. Each account can redeem only one code. Using your own code, fake accounts and spam are not allowed. In such cases we may take credits back.

§ 13 Prohibited use

You may not use the app to

  • publish fake reviews, posts or profile details,
  • insult or threaten people or misuse their data,
  • report reviews against your better knowledge,
  • break laws, third-party rights or Google's policies,
  • bypass security measures, overload the app or read it out automatically,
  • reverse engineer the app, unless the law mandatorily allows this.

§ 14 Licence

For the term of the contract we grant you a simple, non-transferable, revocable right to use the app on your devices for your business. All rights in the app, its content and the Mapnovi brand stay with us.

§ 15 Availability and changes

The app depends on Google, Apple, payment providers and other services. If they fail or change their interfaces or rules, features may be limited or may stop. We do not owe uninterrupted availability.

We keep developing the app and may change or discontinue features, as long as this is reasonable for you and does not unreasonably affect services already paid for. An update may be required for operation or security.

§ 16 Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and in other cases of mandatory statutory liability.

For ordinary negligence we are liable only for breach of material contractual obligations, meaning those whose fulfilment makes the contract possible in the first place and on which you may rely. Liability is then limited to the foreseeable damage typical for this type of contract at the time it was concluded.

We are not liable for independent decisions by Google and other platforms unless we culpably caused them. This also applies to the removal, non-removal or reappearance of reviews and to the suspension of profiles. These limits also apply to our vicarious agents.

§ 17 Ending the contract

You can end the contract at any time by deleting your account in the app ("Account" tab, then "Account & privacy", then "Delete account"). Deletion is immediate and cannot be undone. Save anything you still need first, and cancel any subscription in the store.

We can terminate the contract with 30 days' notice in text form. The right to terminate without notice for good cause remains unaffected. Good cause exists in particular for serious or repeated breaches of § 13. In that case we may also block your account. If we terminate without good cause, we refund the paid value of unused purchased credits.

§ 18 Additional rules for Apple's App Store

If you downloaded the app from the App Store, the following also applies:

  • This agreement is between you and us only, not with Apple. We alone are responsible for the app and its content.
  • Your licence is limited to Apple-branded devices you own or control, as permitted by the Usage Rules in the App Store terms.
  • We alone are responsible for maintenance and support. Apple has no obligation to provide them.
  • If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price of the app. To the maximum extent permitted by law, Apple has no other warranty obligation. Any other claims are directed to us.
  • Claims relating to the app, such as product liability, legal or regulatory requirements or consumer protection, are directed to us, not to Apple.
  • If a third party claims that the app infringes its intellectual property rights, we and not Apple are responsible for investigating, defending and settling that claim.
  • You confirm that you are not located in a country subject to a US embargo or designated by the US government as supporting terrorism, and that you are not on any US government list of prohibited or restricted parties.
  • You must comply with applicable third-party terms when using the app.
  • Apple and its subsidiaries are third-party beneficiaries of these terms. Once you accept them, Apple may enforce them against you.

§ 19 Google Play

If you downloaded the app from Google Play, the Google Play Terms of Service also apply. Google is not a party to this agreement and is not responsible for the app.

§ 20 Changes to these terms

We may change these terms for the future, for example for new features or a change in the law. We will tell you about material changes in good time beforehand, in the app or by email. If you do not agree, you can delete your account before they take effect. Removal requests and orders already placed remain under the terms in force when they were placed.

§ 21 Governing law and language

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. The statutory places of jurisdiction apply. A different agreement on jurisdiction applies only as far as Section 38 of the German Code of Civil Procedure (ZPO) permits it.

The German version is binding. The English version is for information.

If a provision is invalid, the others remain valid. The statutory provisions take its place.

The current version is always in the app and at mapnovi.de/app/terms-and-conditions.